FAQ & Returns

FREQUENTLY ASKED QUESTIONS (FAQ):


Who is Salon Xtensions and what do you do?


Salon Xtensions is a wholesale hair extension distributor based in New York City. We purchase and stock large quantities of select hair extension products that have the most current market demand. Our experienced buyers have carefully selected the products for their quality first as well as their versatility. Salon Xtensions, otherwise known as SalonX, is designed to service the experienced hair extension consumer. We work with hundreds of salons nationwide and continually consult with them to enhance our product line. All our products are professional salon-grade quality and we also supply the support products to properly install, uninstall and reinstall our hair extensions. We look forward to servicing you and your clients.


How do I become a wholesale buyer?


To become a wholesale buyer, just sign up at the top right hand corner of this website. Once we review your account and determine you qualify, you will receive an approval email from us. At that point, you are ready to shop for SalonX hair extensions/ products and save 30%-50% off retail.


What kind of hair am I getting?


All SalonX hair extensions are 100% pure human remy hair. Our buyers have worked diligetly to supply you with the highest quality human hair on the market. Hair quality is our #1 priority. They have chosen specific grades of hair that will provide a tangle-free long lasting product. None of our hair extensions contain any chemicals and we only utilize natural pigment dyes to minimize any skin sensitivities. We NEVER use any synthetic hair strands in any of our products. You can color, style, cut and wash our hair extensions, because they are 100% human remy hair.


Are any of your products made out of synthetic hair?


We don't use any synthetic hair strands in any of our hair extension products. All our hair is 100% human remy hair.


How do I install your products?


We have a very informative section called "Education". Under this tab you will find videos that will help you understand the product itself, plus the installation process. Click here to find out more!


Do you use any chemicals on your products?


We do not use any chemicals whatsoever in any of our hair extension products!


How do I take care of the hair?


The 12 Golden Rules To Care For Virgin Remy Human Hair Extensions.


1.) Brush before bed and before washing to ensure there are no natural occurring tangles caused by wind or friction.


2.) Do not brush wet hair as that is when hair follicles are at their most vulnerable.  


3.) Use an Organic and sulfate free shampoo. Sulfate strips hair of natural oils, as there is no direct supply of nutrients from your scalp into the extension strands, its vital that you use a no sulfate shampoo to avoid drying the hair out.


4.) To avoid damaging the hair extensions, the cuticles and your scalp, only wash with warm water.

 

5.) Wash the hair gently in a downward motion with your palms, do not scrub or bunch the hair together as this will cause open cuticles to rub against each other causing friction.

6.) Rinse between each wash, and wash only 1-2 times.


7.) Whilst wet, add 2-3 drops of natural oil such as Almond oil by gently applying it evenly over the hair, these oils will penetrate the cuticles and add moisture to hair extensions.


8.) Natural oils do the work of most conditioners without the added chemicals and silicone's, natural is always best.


9.) Finally, lower the shower head and rinse your hair (not scalp) with cold water, this is known as an Arctic Rinse  it will close the cuticles to lock the moisture and nutrients from the oil in, leaving you with nutrient rich hair extensions.


10.) Let your hair air-dry at home, take 2-3 hours to wash and naturally dry your hair - Do not use heat as this will swell and dry your strands.


11.) Apply a small amount of Almond oil 2-3 times a week or when required. Argan oil is a great finishing oil for styling and frizz, however its a dry oil and does not moisturize the hair as well as Almond or Coconut.


12.) For long lasting hair extensions, moisturize your hair as you do your skin, it makes perfect sense.



How long will your products last?


Of course like anything else, the better you take care of your hair and follow our hair care instructions, the longer the hair will last. Typically with a good daily care regimen our hair extensions should last 6 months.


How fast will I get my orders?


It depends on the product that you are ordering. Most of our orders get processed and shipped out to you within 3-5 business days. If any products are not in stock, we will notify you of the back order and let you know when to expect it. Once shipped, you can get them in as little as next day, depending on what shipping option you choose at the time of checkout.


Do you offer free shipping?


Yes! We offer free US continental shipping via USPS Priority (1-3 business days) if you spend $199 or more. If you spend $499 or more, you can qualify for free USPS Express (1 business day) overnight shipping to any of the 48 contiguous states.


What if I have a return?


Please contact us at info@salonxtensions after you read our return policy below:


Returns


Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item is returned in used conditions we will be forced to ship the content(s) back to the customer. For sanitation purposes we may charge an additional 15-20% restocking fee to items that need to be restored, packaged, fixed or other services.


Additional non-returnable items:

Gift cards

Some health and personal care items

Full Wigs/Half wigs/Lace Front wigs/Hair pieces

Clearance/sale items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 15 days after delivery.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In some cases it may take from 7 up to 14 days to receive the funds back into your account.

Late or missing refunds (if applicable).


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@salonxtensions.com


Sale items (if applicable).

Only regular priced items may be eligible for a refund, unfortunately sale items cannot be refunded.


Exchanges (if applicable).

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@salonxtensions.com


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Shipping Times and Processing:

We understand our customers purchase hair for hair appointments or events. Please let us know ahead of time if you are expecting your package before a hair appointment or a special event to ensure timely delivery. We always strive to accommodate our customers the best we can.


Free Shipping/First Class Shipping: Up to 8 Business Days

Processing/Packaging: 2-3 Business Days

Shipping: 4-5 Business Days

We recommend our customers who select these options to place the order at least a week prior to any hair appointments or events to ensure timely delivery.

Priority Shipping: Up to 4 Business Days

Processing/Packaging: Same Day-2 Business Days

Shipping: 2-3 Business Days


Please allow at least 24 hours for your order to be processed and ready for shipping. If you need your order sooner, please let us know ahead of time so we can have it ready on time.


Large Orders (more than 6 items):

May take 2-3 Business Days to Process.

Business Hours:

Monday-Friday: 9AM-5PM EST

Sat-Sun: CLOSED

All order(s) placed over the weekend will be processed on Monday morning.



Can I exchange my order if I ordered the wrong product or color?


You can possibly exchange a product if it is within 12 hours of ordering. We will always try to work with you if you made an error in the ordering process, although we cannot guarantee an exchange.