SHIPPING & RETURNS
Shipping Policy
Order Processing Time:
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We utilize warehouses nationwide and on most orders we require 3-5 business days to process each order, before they can be shipped out to you. This time accounts for transit time between warehouses, time to sort, pack and schedule carrier pick up logistics. We do have "quick-ship" products on our main menu and those items only can ship out the same day, if your order is placed before 2pm EST. If your order for "quick-ship" products are placed after 2pm EST, the order will ship the next business day.
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Carriers:
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We mostly use USPS for first class, priority and priority express to all 50 contiguous US states. Upon the customers request, we can also utilize UPS for extremely urgent orders. All international orders ship via UPS International Express. Due to the COVID-19 pandemic, the global shipping carriers are experiencing intermittent delays and longer than normal transit times. These delays have been experienced not only in the US, but worldwide. Delays are also being seen at all customs clearance agencies as well. Expect delays and plan with your clients accordingly. Salon Xtensions cannot be held liable for any shipping delays, loss or damage.
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Insurance:
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Shipping insurance is available from SalonX, but not included automatically for each order shipped via USPS or UPS. If you want an order shipped with insurance, you can call our office ahead of placing an order that requires shipping insurance. We will manually add insurance based on the value of the total order shipped. Again, Salon Xtensions is not liable for any shipping delays, loss or damage.
Return & Exchange Policy
30-Day Limited Warranty:
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Salon Xtensions takes great pride in our craftmanship and quality assurance and we stand behind it. This means each customer is assured that they will receive the highest quality hair and craftmanship on each and every product. We stand behind this passion by offering a 30-day limited warranty against manufacturers defects. Defects are described as products unraveling, shedding or tangling, before the product is installed. Once the product is installed the warranty is no longer in effect. The 30-days are available, because the product may not be installed right away and we understand that clients have a 2-3 weeks before their installation appointments are set. There will be no refunds, exchanges or store credits considered after the 30-day warranty has expired. The warranty will expire 30 days from time of order.
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What Is Covered:
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Salon Xtensions will warranty against the following stipulations only before installation:
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1.) The hair appears to be shedding more than normal. Normal is considered 10-15 strands per day. All real human hair breaks and sheds, but excessive shedding is what is covered under warranty.
2.) The color appears to be not matching our color ring used as reference at time of order. Customer will have to show picture proof of the hair against our color ring, before an RMA is issued.
3) Stitching is unraveling or broken. These s extremely rare, but can happen.
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What Is Not Covered:
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Anytime the original package has been opened, custom orders, the limited warranty does not apply. For informational purposes, the following is not covered by SalonX's limited warranty. Any hair tangling, damage, drying, breakage or matting because of the following:
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1.) Improper installations/ move ups.
2.) Toning, lifting, purple shampoo or bleaching the hair.
3.) Color deposits or rooting.
4.) Exposure to UV rays, salt, chlorine, PH acidic or alkaline water levels, hard mineral or well water.
5) Use of hair care products that are anything but our approved 3-step extension care system by RemySoft.
6) Custom orders final sale/ non-refundable. Non-returnable.
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What To Do In Case Of A Warranty Claim:
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No problem! If after reading the above, you still feel that you have a warranty claim, please fill out the RMA FORM by clicking here. We look forward to expediting the RMA process for you.