Return & Exchange Policy
Salon Xtensions offers a 30-day exchange policy for the following reason(s) only;
1.) the hair produced was not matching the color on the website or off our color ring.
2.) the hair has defective craftsmanship.
SalonXtensions will not return or exchange the item if;
1.) the customer ordered the wrong color, length, weight or any other attribute they chose at the time of purchase.
2.) has opened the original package
3.) has altered the hair in any manner to include, but not limiting to washing, conditioning, straightening, cutting or coloring the hair.
4.) If the order is a custom order that is not listed on our website. All custom orders are a final sale.
5.) If the sale has been made in person and delivered by hand by one of our sales reps, the sale is final and no returns/ exchanges will be considered.
30-days start at the time of receipt proved by the acceptance or delivery proof by USPS. SalonX will not exchange any order past the 30 days of receipt.
To start the return process, the customer must send a written notice to firstname.lastname@example.org with picture proof of your claims. SalonXtensions will reply to your email with 1 business day. If it is determined that a return/ exchange is warranted, Salon Xtensions will issue an RMA shipping label. SalonXtensions will not accept any possible return without the approved SalonX RMA shipping label.
*** Salon Xtensions reserves the full right to refuse any possible return and/ or exchange due to any fraudulent intention or activity purported by the customer. ***