Shipping policy

Salon Xtensions Fulfillment & Shipping Policy

1. Order Processing & Fulfillment

  • Business Hours: All orders are processed during our normal business hours, Monday through Friday, excluding U.S. federal holidays.

  • Processing Time: Orders placed before 12:00 PM EST typically ship the same business day. Orders placed after 12:00 PM EST or on weekends/holidays will ship the next business day.

  • Fulfillment Priority: Priority is given to in-stock items. Orders containing backordered items may be held until all items are available. If you prefer partial shipments, please contact our Customer Experience Team immediately after placing your order. Additional shipping charges may apply.

  • Verification: All orders are subject to verification. Inaccurate billing, shipping, or payment information may cause delays.

2. Shipping Options & Delivery Timeframes

  • Domestic Shipping (U.S.): We offer Standard, Expedited, and Overnight shipping options via UPS, FedEx, or USPS. Delivery times are estimates and not guaranteed.

  • International Shipping: We ship worldwide. Customs duties, taxes, and brokerage fees are the customer’s responsibility. We cannot estimate or control these costs.

  • Tracking: Once shipped, you’ll receive a tracking number by email. Please allow up to 24 hours for the carrier to update tracking information.

  • Signature Requirements: Certain high-value orders may require a signature upon delivery for security.

3. Shipping Costs & Free Shipping Promotions

  • Shipping costs are calculated at checkout based on weight, destination, and selected service.

  • Free shipping promotions (if offered) apply only to the qualifying order total after discounts and before taxes.

4. Address Accuracy & Changes

  • Customer Responsibility: Please ensure your shipping address is correct at checkout.

  • Changes After Order: Address changes cannot be guaranteed once an order has been processed. If an incorrect address is provided, the customer will be responsible for any re-shipping fees or lost packages.

5. Backorders & Pre-Orders

  • Backorders: Items on backorder will ship immediately upon availability.

  • Pre-Orders: Estimated ship dates will be posted on the product page. These are approximate and subject to change.

6. Delivery Issues & Lost Packages

  • Carrier Liability: Once an order has been marked delivered by the carrier, Salon Xtensions is not liable for loss or theft.

  • Damaged Packages: Please inspect your order upon delivery. If an item arrives damaged, contact our Customer Experience Team within 48 hours.

  • Claims: We will assist in filing a claim with the carrier if applicable. Claims for missing or damaged shipments must be submitted within 7 days of the delivery date.

7. International Customs & Import Fees

  • Salon Xtensions is not responsible for any customs delays, duties, or import taxes. These charges are determined by your country’s customs policies.

  • Failure to pay customs fees resulting in package return will incur re-shipping charges or restocking fees.

8. Order Cancellations

  • Orders can be canceled prior to shipment by contacting us immediately. Once an order has shipped, it cannot be canceled or recalled. Custom orders cannot be cancelled after order is placed and paid for. 

9. Special Handling for Professional Orders

  • Professional stylist and salon orders may qualify for bulk shipping rates and specialized handling. Contact our Professional Support Team for more information.

10. Our Commitment to Quality

Salon Xtensions is committed to the highest quality standards, including climate-controlled warehousing and fresh inventory rotation. Each product is carefully inspected before shipment to ensure it meets our strict quality standards.